For participants to gain a better understanding of the importance of effective communication in the work place.
Outcomes
By the end of the session participants will be able to:
- Explain why people communicate
- Recognise methods of communication
- Recognise and reduce barriers to communication
- Recognise and meet the needs of clients with communication problems
- Differentiate between verbal and non-verbal communication
- Practise effective listening skills
- Communicate clearly, respectfully and non-judgementally
- Know where and when to seek help and advice
- Explain confidentiality in relation to your work role
Course contents:
- What is communication?
- Types of communication
- Barriers
- Purpose of listening
- Understanding ourselves and others
- Best practice
- Legislation
Duration: 3 Hours
