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For participants to gain a better understanding of the importance of effective communication in the work place.


By the end of the session participants will be able to:

  • Explain why people communicate
  • Recognise methods of communication
  • Recognise and reduce barriers to communication
  • Recognise and meet the needs of clients with communication problems
  • Differentiate between verbal and non-verbal communication
  • Practise effective listening skills
  • Communicate clearly, respectfully and non-judgementally
  • Know where and when to seek help and advice
  • Explain confidentiality in relation to your work role

Course contents:

  • What is communication?
  • Types of communication
  • Barriers
  • Purpose of listening
  • Understanding ourselves and others
  • Best practice
  • Legislation


Duration:     3 Hours

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